FAQ

Can Freedom Consumer Services Help me?

If you fit into one of these categories, we can help you:

How long does it take to get us out of our timeshare?

The time frame can vary, however, you can expect the process to take anywhere from three to nine months. Some resorts and specific situations may take longer than others. We pride ourselves on providing excellent customer service and will make certain that you are timeshare free.

Can you explain the process to me so I know what to expect?

You can expect the best customer service possible. Once you hire Freedom Consumer Services we will be in communication with you throughout the entire process. Although we do all the heavy lifting, we will need to be able to reach you to keep you up to date on our progress. We contact your resort and work diligently on your behalf to complete the timeshare cancellation process as quickly as possible.

Can we still use our timeshare while we are under contract with you?

If you are current on your payments and/or maintenance fees and in good standing with your resort you may be able to extend your usage by banking your points/week.

Do we have to continue paying our maintenance fees? Mortgage payments?

We cannot advise anyone to violate the terms of a contract, this is your choice to make. If you cannot afford to make your payments, then not paying may be your only option, however, if you choose to stop making any of your payments, lack of payment could have negative effects on your credit score and even cause your account to go into collections. FREEDOM CONSUMER SERVICES is here to minimize the consequences of non-payments of your mortgage, maintenance fees, and special assessments.

Do you have any guarantees?

We have a 100% Money-Back Guarantee for the qualified contract in which we take on. If we agree to take on your case, you automatically qualify for our 100% money back guarantee.

Does my timeshare have any value?

Something is only worth what someone will pay for it. There are thousands of timeshares for sale online for a dollar or less! Less than 2% of timeshare owners are successful in selling their contracts on the secondary market.Timeshares for the most part do not have a monetary value, they have more value when it comes to memories you have made while using the timeshare. If you are finding that you are now just paying special assessment fees, maintenance fees, or paying towards your mortgage and not getting any use out of it then it will be safe to say your timeshare does not hold any value and is more of a financial burden.

Will my name be removed from the timeshare?

Yes! Your name is legally removed from your contract. We do not try to transfer your timeshare to another person. Our process legally removes you from your timeshare contract without trying to sell or trade your timeshare.

What if my children don't want to assume the timeshare?

The reality is that most timeshares include a perpetuity clause, meaning that the heirs of an estate are also inheriting the financial responsibilities that come with owning a timeshare. Freedom Consumer Services has helped thousands of customers out of their timeshares as they plan and prepare their estate and finances for the benefit of their heirs.

What if your offices aren't physically close to me?

No problem. We offer free consultations over the phone. A timeshare cancellation professional will answer all of your questions as they assess your timeshare status and walk you through what to expect during the cancellation process. You click here to fill out a form fill or you can call us at (866) 668-6872

How much does your service cost?

Fees are contingent on your timeshare, current status of ownership and a few other factors. Some situations are more complex than others and require a higher fee. After you receive a consultation, you’ll receive a firm quote.

How do I get started?

To begin, simply complete our online contact form, or contact us directly at 866-668-6872 to schedule a free, no obligation consultation. During the consultation, you will speak with one of our knowledgeable specialists who will learn about your situation and explain the legal options for your specific situation.

How long does the process take to complete?

While every situation is different, the average exit process takes between 3-9 months to complete. Throughout the process you will receive monthly status updates from your personal Customer Service Coordinator who will keep you posted on how your case is progressing through the process. Once your exit is complete you will receive written confirmation that you are officially timeshare free!

Can you get rid of any timeshare?

We, as a company, cannot stop the liability of all timeshares. It is very important for us to ask you a few questions that will determine if you are eligible for our service.

What is your overall success rate?

We have a 100% success rate in getting qualified owners out of their contracts. Seeing that there are over 1,500 different resorts in North America alone, we offer countless options for timeshare owners.

Can I use Freedom Consumer Services if I still owe on the timeshare mortgage balance?

Absolutely. Our service is for anyone who would like to be released from their timeshare completely, regardless of their financial status with the timeshare company. Eliminate the balance and monthly payments completely.

Do you sell my timeshare in order to release me from my ownership with the timeshare company?

No way! We work with timeshare owners who want to get out of their contracts completely. Our process does not involve buying, selling, or transferring of your contract. This is a true way to end your timeshare obligation.

How am I updated throughout the process on the status of my exit?

Once Freedom Consumer Services is retained, you will receive updates approximately every 30 days or sooner. If you have any questions before receiving an update you can call the customer service department or your cancellation expert and your inquiry will be returned within one business day.

What if I owe back maintenance and tax fees on my timeshare?

Freedom Consumer Services has solutions for nearly all situations. If you are not current with your maintenance fees, mortgage, or special assessment fees, our timeshare cancellation expert will discuss how we can assist with getting you out of your contract.

What if I have multiple timeshares?

We can help you get out of more than one timeshare – if you want to be completely free from any unwanted timeshare obligations, we can eliminate one or many.